ShopCBDOnly.com sells the highest quality products on https://www.shopcbdonly.com, carefully packed when shipped to your door. In the unlikely event that your products arrive badly damaged/broken in transit, please contact us.
We are proud to provide a 30-day satisfaction guarantee for all products sales. If you are not fully satisfied, please contact us and we will make it right. You can email us direct at [email protected] or call (954) 800 – 5375.
Any return requests must be submitted within 15 days of the date of purchase. If 30 days have lapsed, unfortunately, we can’t approve a return for any reason.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Contact our Customer Service Team to receive a return approval prior to returning any product.
Additional non-returnable items include Sale or discontinued items.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer unless instructed to do so by our Customer Service Team.
After receiving your return approval, you should mail your product to:
Shop CBD Only
2434 NW 9 Ter
Wilton Manors FL 33311
Orders that were shipped to you directly from the supplier or manufacturer must be returned in accordance with our Customer Service Team’s instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
It may take some time before your refund is officially posted to your bank or credit card. If you have not received your refund within 15 days, please contact our Customer Service Team.
We will replace items only if they are defective or damaged. If you need an exchange within the 15 day time frame, contact our Customer Service Team for exchange instructions.